FAQS

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Q. Is Promark InContact™ useable with a touch-screen tablet PC?

A. Absolutely! In fact, it was designed specifically for a tablet PC in order to save you time and increase your productivity. Of course, Promark InContact™ can also be used with a standard PC with either mouse or touch pad controls.

Q. Why is Promark InContact™ downloadable as a Free Trial?

A. We have found that the best way for a customer to determine the suitability of any product that they wish to purchase is to be able to try out that product before they actually make their purchase. Therefore, a Free Trial of ProMark InContact™ makes complete sense! We want you to be completely satisfied with Promark InContact™ BEFORE you purchase your license. Since every customer is given a Free Trial, returns are considered on a case by case basis.

Q. Is my license portable to another computer?

A. Unfortunately No. The Full Time license you purchase is code specific to one computer; it will not work on any other computer. In order to use Promark InContact™ on another computer you would need to purchase an additional license for that specific computer.

Q. Is ProMark InContact™ easy to learn & use?

A. Yes! We designed ProMark InContact™ to be both intuitive & easy to use. We wanted our software to "make immediate sense" to anyone who uses it; most importantly to reduce the time spent learning a new software. We realize that your job as an Inspector is the business of doing inspections, not spending all your time learning how to use the tool that you purchased.

Q. Do I need to purchase ProMark InContact™ if I have already purchased Promark Inspectionware™?

A. Absolutely Not! Promark InContact ™ is already integrated into ProMark Inspectionware™. ProMark InContact is designed for those Inspection professionals who are either required to use a certain piece of reporting software, or already have purchased another company's software & wish to have the Contact Management functionality of Promark InContact™.

Q. How does Promark InContact™ integrate with ProMark Inspectionware™?

A. As mentioned above, ProMark InContact™ is an integral subset of ProMark Inspectionware™. Although it works pretty much the same as the stand alone version of ProMark InContact™, you have additional advantages when both pieces are working together. For example, when entering customer or agent details on the order form page of ProMarks' reporting software, currently saved agent or customer information can be brought into any report with just a few mouse clicks. The opposite is also true. Suppose you have a new client or agent added to the order form section of your inspection report. Perhaps you wish to send marketing materials, or just a thank you letter to this person later. On the order form page of your inspection report, all you have to do to save this person's details is to simply press the save... button just to the right of their details section. ProMark Inspectionware™ automatically saves this information in the Contact Manager section. Everything you have already typed is saved for your use at later time.

Q. Can I design Custom Letters for my Customers?

A. Absolutely! Promark InContact™ has a module specifically designed for the creation of your own custom letters. Promark InContact™ even provides a few sample marketing letters that your are free to use as is, or to modify according to your own ideas, We do recommend that you consult a lawyer who understands your local case law, and your insurance agent to assure the suitability of your various letters to your specific needs. Promark InContact™ provides letters, agreements and comments as samples only and accepts no legal responsibility regarding the suitability of the software or any letter, agreement or comment within for any purpose whatsoever.

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